QC-DAR

Do not settle on statistics, do analysis and find the cause of ratings.

Measure the satisfaction of your customers and check for the recording support of the service that they had through an equipment that allows record from two audio inputs.

The software features include “Search”, “Download” and “Monitoring”.

BENEFITS

*Provides real-time data and information relevant to the quality of customer service.

*Enables the identification of successful service practices and the elimination of poor practices.

*Ideal for monitoring customer service personnel styles and effectiveness.

*Provides evidentiary material in the event of complaints or misunderstandings.

*Fewer and faster resolution of errors and misunderstandings results in long term cost savings

APPLICATIONS AT CUSTOMER SERVICE POINTS

* Banks.

* Embassies.

* After Sales Service Offices.

* Transportation Terminals.

* Service Providers.

* Among others.

RECORDING SCHEME DAR-02

Recieves, processes and stores high quality audio conversations, using a solid-state drive.

The system consist of an electronic unit with housing for wall mounting and software that allows you to manage audio inputs, schedule recording times, listen and download copies of the recordings.

The audios are recorded minute by minute and processed to listen to them with a difference of 2 minutes of maximum delay in the computer application.

COMPACT DESIGN

*The DAR has a discreet design with output of the 4 audio cables and LAN connection towards one end for easy location in a RACK or at the bottom of the attention booth.

EASY LOCATION

The module has wall anchor holes for agile and safe installation.

ADMINISTRATION SOFTWARE

The DAR Software works on Windows platforms (from version 7 onwards to 64bits).

*You have access with administrator password

*Configuration of up to 10 DAR devices

*Access to the DARs via IP of the local network (it is necessary to configure static IP in each DAR)

QUALITY CONTROL DAR

Register the service qualifications along with DAR to provide complete information. Includes a software that process the registered data.

Allows to monitor the quality service integrally by identifying successful service practices, improving poor practices, and found evidentiary material in case of complaints.

PRODUCT FEATURES

*Store the qualifications, allows the creation of statistics and search among the recordings using date and time filters.

*Allows to locate the audio of the recording associated to the rating.

*Allows to generate reports with data visualization and export the data to excel for personalized management.

*Touchscreen, easy to clean and disinfect.