Refund and Return Policy

Overview

Overview

Our refund and return policy is valid for 30 days. If more than 30 days have passed since your purchase, we cannot offer a full refund or exchange.

To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.

Certain types of goods are exempt from being returned, including perishable items (such as food, flowers, newspapers, or magazines), intimate or sanitary products, hazardous materials, and flammable liquids or gases.

Non-returnable items include:

• Gift cards
• Downloadable software products
• Certain health and personal care items

To process your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Partial Refunds: In certain situations, only partial refunds may be granted:

• Books with clear signs of use.
• Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records.
• Any item that is not in its original condition, is damaged, or has missing parts due to reasons not caused by our error.
• Any item returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a specified number of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.